All UK orders include the noted postage charges and are normally
delivered within 5-7 days of your order being placed. All orders
received by 3pm are sent the next day.
EU member nations will be charged the noted postage charges and
orders will sent by International signed for mail which will take
up to 7-10 working days. Please note that other discounts DO NOT
apply to these transactions. A signature is required upon delivery.
Rest of World have a 10% surcharge added to their total invoice
amount to cover shipping. Other discounts DO NOT apply to these
transactions. Orders will be sent by International Signed For
service will take approximately 10-14 days. A signature is required
upon delivery.
If we have a shortage of any particular product you may have
ordered we will contact you with alternative colours, sizes or
styles. If none of the alternatives offered are acceptable we will
give you an anticipated delivery date for the out of stock items to
arrive with you, if this is unacceptable we will send you an e-mail
to confirm cancellation of the order. We DO NOT charge your card
until we are about to ship your goods, payments are not taken
automatically when you order.
RETURNS AND REFUNDS;
If your order is returned to us due to failure on your behalf to
sign, or collect the package from our couriers dept, if you change
your mind, or have not paid attention to the sizes shown when you
ordered a surcharge of 10% will be incurred (minimum of £5), this
is to cover the cost of handling, re-stocking and administration as
these costs are heavily subsidized.
If you wish to return an item you must do so within 7 days of
receiving your goods, please call or email to confirm our returns
procedure. Anybody failing to do this will have their returned item
refused.
If you have ordered clothing items and on their arrival you wish to
change the colour/size/style we will do so only if the labels are
still attached to the goods and their packaging is undamaged, we
withhold the right to charge you for the re-sending of the chosen
alternative (typically £3.50 to cover re-sending by Recorded
Delivery).
If you have ordered clothing and on its arrival decide you don’t
want/like it and you want a re-fund we will refund you less a 10%
re-stocking fee (minimum £5) which is to cover our shipping and
packaging costs.
Discount Muscle Store does not accept liability for damage in
transit or at the delivery destination, any exchanges we make are
as an act of good will and in an attempt to prove our level of
commitment to our clients. Please open deliveries with the courier
driver present so he can witness any damage which may have occurred
in transit.
Returns should be sent to; Sales Dept', Discount Muscle Store, 161
Queen St, Swinton, South Yorkshire, S64 8NG.
SECURITY INFORMATION;
All customers placing an order online will need to supply their
home landline telephone number as part of our security check, if
you fail to provide all the information required and subsequently
cancel your order a 10% administration fee will be deducted
(minimum £5).
All credit, debit and switch cards must be registered in the google
checkout form to enable us to carry our security checks. All non
registered cards may not be accepted OR may only be accepted with
further proof of identity, this is in an attempt for us not to get
fraudulent card chargebacks and to protect honest cardholders.
We require your landline telephone number so we can verify your
home address details and/or contact you if there is a problem with
your order. We do not sell or release any of your private
information to any third party. We are required by our card payment
processing company to hold a valid home landline telephone number.
We regret that we may be unable to accept just a mobile number.
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